Frequently Asked Questions
Is it really only $1.25 per pound?
Yes! If you choose our 3-day delivery option we’ll pickup, clean and deliver your laundry for only $1.25 per pound. Our order minimum for this rate is $20. Affordability with high quality is what we aim for, and it's what makes us different than any other cleaner in the Cleveland area.
When do I get my clothes back?
Same day if picked up before 12 pm otherwise next day by 8 pm.
I like a certain detergent, can I give it to you to use?
Yes! If you want to give us your preferred products, that's no problem. We'll use your provided detergent/softener and return with your neatly folded laundry
Is there an extra fee for pick up and delivery?
Pick up and delivery is always free! We cover the greater Cleveland area and have available times every day of the week.
What are your pick up days and times?
7 days a week up to 8pm at night.
What items can I give you?
We accept any items that are known to be washed in a washer machine.
Do you wash comforters?
We wash comforters of any size.
Is there an order minimum?
Our order minimum is $20. Any order less than $20 will be charged at $20.
Do I need to pre-sort my laundry?
No need to pre-sort. We'll sort your items by color prior to washing.
What do I put my laundry in for pickup?
You can place your laundry in trash bags or laundry hampers.
How is my laundry packaged for delivery?
Depends on how you bring it at us. If in trash bags, It will be delivered in a new clear bag. If in a hamper, it will be delivered in a clear bag folded in your hamper/basket.
Do I need to be home for pickup or delivery?
For delivery we can pick it up for an additional charge, but drop off we will need someone 18 years or older to be at your house. You are more than welcome to pick up the laundry from one of our closest locations.
How do I place an order?
You can place an order via your online account, or by calling us at 216-820-5644.
Can I have same day pickup/delivery?
Yes you can. You will have to drop off or schedule a pick up before 12pm.
What is the cut-off time for same day service?
The daily cutoff time for same day service is noon (12 pm). Orders received after that time will be delivered the following day.
How does payment work?
When you create an account online or via our mobile app, you'll provide us with a credit card to use for completed orders. The card will be automatically charged prior to delivery.
Do you serve businesses?
Yes, we do. Any business from restaurants, nursing homes, bars, you name it. We are here to serve anyone's commercial laundry needs.
Where is my laundry cleaned?
We are located in Cleveland and Garfield Heights.
What size are your washers?
20lb-80lb washers.
What is the cost for washing/drying?
20lb from 2.75-$3.00, 30lb from $3.75-$4.25, 45lb from $4.75-$5.75, 62lb from $6.75-$7.75, 80lb from $9.00.
Do you have free drying?
Glenville/Cleveland location drying is free with your wash. Garfield locations the drying is 75 cents for 24 mins to start the dryer (which is typically all that's needed) but after that its 8 mins per quarter.
Where are your locations?
5019 Turney Road, Garfield Heights5609 Turney Road, Garfield Heights10310 St Clair Ave, Cleveland
What are your locations hours?
Turney One: M-FRI 7a-10p, SAT-SUN 6a-10pmTurney Two: M-FRI 7a-10p, SAT-SUN 6a-10pmGlenville/Cleveland: M-SUN 8a-8:30pm
What is the last wash time?
Turney One: 9pmTurney Two: 9pm Glenville/Cleveland: 8:30pm
Do you have change machines?
Yes, our machines can give change for $1, $5, $10, $20 dollars bills.
Do you have vending machines?
Yes, there is a detergent vending machine on-site.
Do you have laundry supplies I can purchase?
Yes, there is a detergent vending machine on-site.
Do you have an attendant?
At our Glenville location there is staff on duty at all times. Turney 1 and 2 is unattended but there is help within 15 mins away if needed and 24/7 cameras that are viewed at all times.
Can I wash my comforter?
Yes, you can. We can wash up to holding a capacity of 80lbs or a king-sized comforter.
Do you have wifi?
There is Free wifi at all locations.
Are your locations safe?
Yes there are safe and well-lit, also have 24/7 cameras.
Is there parking?
There is close parking at all locations and there is the capability of pulling your car up right to the front door if needed for dropping off a lot of clothes.