Terms of Service
Cleveland Laundry Service is pleased to provide professional pick-up and delivery laundry services to our customers and offers quality and convenience at an affordable price. Our services are subject to the terms and conditions below. Your use of Cleveland Laundry Service, services (“Services”) indicates your agreement to be bound by the terms and conditions contained herein. Please read the following provisions carefully and let us know if you have any questions. We look forward to doing business with you! This agreement is strictly between Cleveland Laundry Service, its customers and services provided by parties subcontracted by Cleveland Laundry Service, and does not in any way constitute or imply any relationship with any other parties.
Cleveland Laundry Service Providers/Partners
Cleveland Laundry Service Providers/Partners are independent contractors of Cleveland Laundry Service. Cleveland Laundry Service Providers/Partners are responsible for establishing routines with respect to your service needs, such as pick-up/drop-off schedules, specific laundering instructions and personal preferences. Cleveland Laundry Service Providers/Partners have independent control over the means and methods of providing services as well as the products used in your laundering care. Each Cleveland Laundry Service Provider/Partner, however, is held to the high standards of customer service and quality performance established by Cleveland Laundry Service. If you ever have a praise, problem or concern with your service, please do not hesitate to contact your Provider/Partner directly or Cleveland Laundry Service, . Both Cleveland Laundry Service and your Provider/Partner value your business and care about providing excellent service to you.
All services will be provided by a Cleveland Laundry Service Provider/Partner assigned to you. Pick-up/Delivery will take place on a predetermined day and frequency, except on certain holidays, as determined by you. Cleveland Laundry Service or you may change the predetermined pick-up/delivery times, permanently or temporary, with advance notice by either you or Cleveland Laundry Service. Cleveland Laundry Service requires at least 1 hour notice prior to any change.
If you’d like to leave your items at a secure spot for pick up, it will be at your own risk. This is also true for delivery. Items left for pick up are not under our care until we have retrieved said items. Items left for delivery at the predetermined location will not be under our care once they have been left at the agreed upon location. Cleveland Laundry Service and its Providers/Partners are not responsible for, and shall not pay for, any loss, damage or theft of items left unattended by the customer for pick-up or delivery. Cleveland Laundry Service will not leave items in the possession of any other person that is not the owner of those items unless the owner has given consent. The customer is responsible for ensuring that his/her laundry is delivered safely to the Cleveland Laundry Service Provider/Partner.
Missed/Unattended Pick-up or Delivery
If the customer misses the scheduled pickup/ delivery, the customer must coordinate with their Cleveland Laundry Service Provider to reschedule. Customer may be subject to a missed pickup/ delivery fee in the amount of $15 if they fail to notify their Provider 1 or more hours prior to the scheduled day & time.
Residential customers: Service will not begin until Cleveland Laundry Service has secured payment information via a valid & current credit card. Residential clients will be charged for services within 48 hours of delivery. Services that have been paid for in advance but go unused do not carry over from week to week or from service term to service term.
All online payments are processed through Cleveland Laundry Service’s secured payment system. Cleveland Laundry Service does not accept cash but does accept checks for commercial accounts only. Contact us at firstname.lastname@example.org if you wish to request an alternative payment arrangement. Cleveland Laundry Service reserves the right to change prices at any time. Payment should never be made directly to the Cleveland Laundry Service Provider/Partner. If additional services outside of the customer’s initial request are requested, the customer authorizes Cleveland Laundry Service to charge the fee for such services to his/her credit card on file.
New Commercial customers are under a 90-day introductory period and are not eligible for monthly billing during this time. Invoices are processed according to your requested payment terms (Due upon receipt, Net 5, Net 10). Weekly Invoicing is available for clients that receive more than one service pick up per week. Weekly invoices are processed on the first business day of the following service week. All invoices require payment within a maximum of 10 days of receipt (Net 10). Payments received after the Net 10 may incur a late fee of 1.5% of the invoice total. Invoices outstanding for more than 20 days may cause a disruption in service. Commercial customers in good standing for more than 90 days are eligible to request monthly billing. Services provided during a given month will be billed on the first business day of the following month.
Except as described in this paragraph, all sales are final and all payments are non-refundable. A customer who has signed up for a prepaid package plan or gift card will have the right to cancel his or her contract within fourteen (14) days of signing up for the Cleveland Laundry Service service and receive a full refund if no promotional value was received. After such fourteen day period, Cleveland Laundry Service shall have no obligation to refund any amounts paid by the customer. If a promotional value was received the sale is final and the payment is non-refundable.
Gift Card Purchaser: In addition to the above noted Refund terms. Gift Card refunds will only be issued for the remaining balance on the Gift Card.
The customer agrees not to include any of the following items inside their Laundry Bag (i) non-washable items, (ii) items that are labeled for dry cleaning only, (iii) items that have been exposed to bed bugs or (iv) any other items not meant for laundering. Customer acknowledges that items that have been air-dried (per customer request or Cleveland Laundry Service’s determination for best garment care) may be damp upon delivery.
The customer is responsible for any and all damage caused by any items left in the customer’s clothing or Laundry Bag that causes damage to the clothing of any customer, the cleaning machines, or any other property of the Cleveland Laundry Service Provider/Partner.
Cleveland Laundry Service desires to provide high quality laundering services and will use all reasonable precautions to avoid damage to clothes. Cleveland Laundry Service and its Cleveland Laundry Service Providers/Partners, however, are not liable for any damage due to normal laundering of items, cleaning of items without care instructions, for dry clean items placed inside Laundry Bags, for special-processing items (delicate-wash, air-dry, stain-treatment) not placed in a separate bag, damage resulting from items left in the clothing, bleeding of colors, shrinking or any other alteration resulting from normal washing procedures. Cleveland Laundry Service will follow any reasonable instructions provided by the customer, including water or drying temperatures. Cleveland Laundry Service Providers/Partners do not read cleaning instruction labels and is not responsible for special care items, such as dry clean only items, which are included in the Laundry Bag. Although Cleveland Laundry Service Providers/Partners use their best efforts to remove stains, stain removal is not guaranteed. Cleveland Laundry Service Providers/Partners may refuse to clean any garment at their sole discretion.
Cleveland Laundry Service will re-clean items that, in its sole discretion, were not properly cleaned and have not been worn since they were cleaned, at no additional cost. Cleveland Laundry Service and its subcontractors are not responsible for loss of or damage to any personal or non-cleanable items left in the clothing or laundry bags such as money, jewelry, or any other item. The customer agrees not to leave such items in their clothing or in their laundry bags. Zippers behave unpredictably while cleaning. Although zippers generally are not an issue, the customer is notified that there is a possibility of zipper issues while following normal wash procedures, and Cleveland Laundry Service, does not accept any liability for such issues.
Inventory sheets are available upon the request of the customer. The customer should fully and accurately complete this sheet and include them in the Laundry Bag. Cleveland Laundry Service and the Cleveland Laundry Service Providers/Partners are not responsible for any item which does not appear on the inventory sheet. We will notify you immediately if there is any discrepancy between what appears on the inventory sheet and the items in the Laundry Bag. Such discrepancies may cause delays as we will not proceed with washing without resolving the discrepancy with you. Cleveland Laundry Service reserves the right to complete an inventory sheet for customers who have not provided one themselves without notice to the customer.
Reporting Lost or Damaged Items
Missing or damaged items must be reported to Cleveland Laundry Service within 24 hours of return of your laundered clothes. Failure to report the missing or damaged item(s) within 24 hours shall remove any liability of Cleveland Laundry Service for the missing or damaged item. In the event that any item is lost or damaged by Cleveland Laundry Service , Cleveland Laundry Service will issue the customer a refund or credit for the value of that item as stated in this paragraph. If a customer is able to provide proof of purchase and purchase amount of the lost or damaged item, Cleveland Laundry Service will provide a full refund, up to $50 per item with a maximum total reimbursement of $200 per household/location. If a customer is unable to provide proof of purchase, Cleveland Laundry Service will issue the customer a refund or credit for the value of that item as specified in the National Fair Claims Guide from the International Fabricare Institute (“IFI”). This guide takes into account the average life of the garment, depreciation for the age of the item, and the current replacement cost. If the customer is unable to document the age of a garment, Cleveland Laundry Service reserves the right to limit the maximum age of any garment to one year. If no current replacement cost is available Cleveland Laundry Service reserves the right to use the replacement cost of a comparable item currently available. Cleveland Laundry Service and Cleveland Laundry Service Providers/Partners are not liable for any preexisting damage to a garments or other item and reserves the right to return any item without cleaning it if any preexisting damage is found or if we have a concern about the colorfastness or the age or weakness of the fabric. All refunds/reimbursements offered by Cleveland Laundry Service to the customer, must be claimed by the customer within a 30 Day period. Once the 30 day period has expired, the customer’s claim will be considered resolved and closed.
Use of Third-Party Providers
Cleveland Laundry Service reserves the right to utilize any outside vendor, contractor or other person or business to provide services under this Agreement, Providers, without notice to the customer. Cleveland Laundry Service is not liable for any damage or loss due to the acts or omissions of any third party provider.
Confidentiality and Disclaimer
Cleveland Laundry Service takes privacy and personal information seriously. Cleveland Laundry Service uses customer information to provide services, to process payment, facilitate billing, and for any other purpose reasonably necessary to provide services under this Agreement. Additionally, personal information may be disclosed when required by law necessary to enforce this Agreement or necessary to protect the rights, interests, property of safety of Cleveland Laundry Service, it’s Cleveland Laundry Service Providers/Partners or others. From time-to-time, we also may send merchant service announcements, newsletters, and periodic notices about specials and new products.
Limits Of Liability and Disclaimer
Cleveland Laundry Service ’s liability shall be limited to general money damages in a maximum amount not to exceed the charges for incurred by customer during the term in which the damages are alleged to have occurred. This liability shall be the extent of Cleveland Laundry Service ’s liability regardless of the form in which any legal or equitable action may be brought and the foregoing shall constitute the customer’s exclusive remedy. Cleveland Laundry Service disclaims all warranties, express or implied, with respect to Cleveland Laundry Service Providers/Partners and the services rendered to the customer, including without limitation warranty of merchantability and warranty of fitness for a particular purpose.
UNDER NO CIRCUMSTANCES SHALL Cleveland Laundry Service OR Cleveland Laundry Service PROVIDERS/PARTNERS BE LIABLE TO CUSTOMERS OR ANY THIRD PARTY FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES (EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), ARISING FROM THIS AGREEMENT, PROVISION OF SERVICES HEREUNDER OR ACTS OR OMMISSIONS OF Cleveland Laundry Service PROVIDERS/PARTNERS SUCH AS, BUT NOT LIMITED TO,LOSS OF USE; LOSS OF REVENUE, ANTICIPATED PROFITS OR LOST BUSINESS; COSTS OF DELAY; PERSONAL OR PROPERTY DAMAGE, OR LIABILITIES TO THIRD PARTIES ARISING FROM ANY SOURCE.
In the event of any dispute arising out of this Agreement or the relationship between the parties, the parties agree that prior to filing any suit or complaint the party must submit the dispute to resolution to be conducted by the Columbus Bar Association, or another independent mediator, as agreed upon by them. The Mediator shall have the authority to determine the reasonableness of the dispute and each party’s claims or defenses against the other, and may determine any amounts due to either party under this Agreement, or arising out of such claim. The parties agree to enter mediation in good faith in order to resolve the dispute by such mediation and to comply with any settlement agreement reached therein. If mediation fails to resolve any matter between the parties, then either party may initiate suit in court.
Upon Customer’s authorization to commence work or Customer’s signature hereon, whichever occurs first, the terms of this Agreement shall be binding upon parties until such time as either party terminates the Agreement in writing. This Agreement constitutes the entire understanding between the parties and supersedes any other prior understandings or agreements, written or oral, between the parties; its terms can be modified or waived only by a written amendment to this Agreement, signed by both parties, and no course of conduct, failure or delay shall affect the validity, binding effect or enforceability of this Agreement or be considered an implied waiver. This Agreement shall be governed in all respects by the laws of the Ohio of Ohio. The parties hereto hereby consent to the jurisdiction of the courts of the Ohio of Ohio and venue in Franklin County and each party waives all objections to convenience of forum. Neither Customer nor Cleveland Laundry Service shall be liable to the other for any failure or delay in its performance due to any cause beyond its control, including acts of war, acts of God, earthquake, riot, sabotage, labor shortage or dispute, Internet interruption, government acts, and other similar events. Cleveland Laundry Service shall be entitled to reimbursement for its expenses, including court costs, and reasonable attorney’s fees, expenses and cost in any action against Customer. Each provision of this Agreement shall be interpreted in such manner to be effective and valid under any applicable law, but if any provision is held to be invalid, illegal or unenforceable, then such provision shall be reformed, construed and enforced as if such provision had never been contained herein. Cleveland Laundry Service reserves the right to discontinue services at its discretion. In such case, any pre-paid fees for which services have not been provided will be refunded to the customer. Customer consents to being photographed and filmed by Cleveland Laundry Service in connection with his/her use of services. Customer further consents to Cleveland Laundry Service ’s use of the photographs and films, including any performance, voice, or other aspect of Customer’s persona, by Cleveland Laundry Service for any function or reason. In addition, Customer assigns to Cleveland Laundry Service any copyright interest and right of publicity that may arise as a result of such filming or photography. This permission continues after a Customer’s death, disability or termination of this Agreement. Customer will not be given any additional compensation for Cleveland Laundry Service ’s use of photographs or films.Cleveland Laundry Service Application Addendum
Cleveland Laundry Service Application Addendum
This Application Addendum (“App Addendum”) is an addendum to the Cleveland Laundry Service Terms of Service and governs your use and access to Cleveland Laundry Service’s mobile application (“Application”). This App Addendum incorporates and applies all language of the Cleveland Laundry Service Terms of Service to this App Addendum. In the event there are any conflicting provisions between this App Addendum and the Cleveland Laundry Service Terms of Service, the provisions of this App Addendum shall govern.
This App Addendum is entered into between you and Cleveland Laundry Service only and does not include any mobile application platform (i.e. Apple via AppStore or Google via PlayStore). However, any mobile application platform for which you use and access the Application shall be permitted to enforce this App Addendum against you as a third party beneficiary relating to your use and access to the Application.
Together with this App Addendum, you are required to accept the Cleveland Laundry Service Terms of Service prior to your use of and access to the Application. If you do not agree to the terms set forth in the Cleveland Laundry Service Terms of Service or this App Addendum, you are prohibited from use of and access to the Application.
Grant. Cleveland Laundry Service, by and through the terms of this App Addendum hereby grants you a perpetual, non-exclusive, non-transferable license, without the right of sublicense, to access and use the Application during the term of the Cleveland Laundry Service Terms of Service and this App Addendum, whichever terminates first, in a manner consistent with the terms of the Cleveland Laundry Service Terms of Service and this App Addendum to benefit from the services provided by Cleveland Laundry Service as set forth in the Cleveland Laundry Service Terms of Service. All rights not expressly granted to you through this Agreement are reserved solely for Cleveland Laundry Service.
Restrictions on Use.You agree you shall not edit, alter, abridge or otherwise change in any manner the content of the Application, including, without limitation, all copyright and proprietary rights notices. Further, you agree you may not, and may not permit others to:
create or enable the creation of derivative works, modifications, or adaptations of the Application;
decompile, reverse engineer, disassemble, decrypt, or in any way derive source code from the Application;
copy, distribute, publicly display, transmit, sell, rent, lease or otherwise exploit the Application;
distribute, sublicense, rent, lease, loan, or grant any third party access to and/or use of the Application.
use any robot, spider, other automatic device or program or manual process to monitor, copy or reproduce the Application, or any information stored on or in the Application;
use the Application to store or transmit infringing, libelous, or otherwise unlawful or tortious material, or to store or transmit material in violation of a third-party’s privacy rights;
use the Application to interfere with or disrupt the capabilities and performance of the Application or services provided by Cleveland Laundry Service or its Providers as defined in the Cleveland Laundry Service Terms of Service;
use the Application in attempts to gain unauthorized access to parts of the Application which you are not permitted access; or (b) is unauthorized by law or the terms of this App Addendum;
use the Application in a manner that indicates, either directly or indirectly, any partnership, endorsement, affiliation or opinion of you, or any other information you provide through your use of the Application, between you and Cleveland Laundry Service.
use the Application to request, make or accept all or part of the services provided by Cleveland Laundry Service and its Providers in order to circumvent any fees associated with the use of the Application or services provided by Cleveland Laundry Service and its Providers.
discriminate against or harass anyone on the basis of their race, national origin, religion, gender, physical or mental disability, medical condition, marital status, sexual orientation or age, or otherwise engage in abusive or disruptive behavior.
create or enable the creation of derivative works, modifications, or adaptations of the Application or any components thereof;
attempt to decompile, disassemble or reverse engineer any software, or any parts of the software used in the implementation and operation of the Application.
provide access to the Application to persons who are prohibited pursuant to applicable laws, the Cleveland Laundry Service Terms of Service or this App Addendum.
violate or infringe upon anyone else’s rights or otherwise cause harm (whether physical, mental or emotional) to anyone.
use the Application for any purpose inconsistent with the terms set forth herein and the Cleveland Laundry Service Terms of Service.
Modification of Application. Cleveland Laundry Service reserves the right at any time and from time to time to modify, discontinue or terminate the Application, either temporarily or permanently, without notice. You agree that Cleveland Laundry Service shall not be liable to you or to any third party for any modification, suspension, termination or discontinuation of the Application. In the event a modification includes assessing a fee to you for your use of the Application that is not already implemented either by the Application or through the services provided by Cleveland Laundry Service or its Providers, you will be notified in advance and be provided the ability to consent to such fees.
PROPERTY RIGHTS; PROHIBITIONS AS TO THE APPLICATION
Ownership. Cleveland Laundry Service retains all ownership and intellectual property rights to the Application and any documentation provided to you, if any, that relates to or is part of the Application.
Trade Secrets. You agree that the Application and all associated trade secrets relating to the Application, Cleveland Laundry Service and the services provided by Cleveland Laundry Service or its Providers are the exclusive property of Cleveland Laundry Service. You agree not to disclose, disseminate, transmit via any medium whatsoever, or make available the Application or any associated trade secrets as set forth in this section, to any third party without Cleveland Laundry Service’s prior written consent.
TERM AND TERMINATION
Term. This App Addendum shall remain in full force and effect and continue in perpetuity from the Effective Date unless and until it is terminated in a manner consistent with this section.
Termination. This App Addendum, together with all licenses and rights provided to you through this App Addendum shall be terminated immediately terminated upon:
Cleveland Laundry Service’s termination of the Application.
your deactivation or deletion of the Application from your device.
the deactivation or deletion of your account with Cleveland Laundry Service.
Effect of Termination. Immediately upon any termination as set forth in this section, all rights and licenses granted to you by and through this App Addendum shall immediately cease and you shall have no right to use or access the Application or any component thereof.
LIMITATIONS OF LIABILITY
Cleveland Laundry Service AND ITS SUBSIDIARIES, AFFILIATES, SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES AND LICENSORS (“THE PARTIES”) WILL NOT BE LIABLE (JOINTLY OR SEVERALLY) TO YOU OR ANY THIRD PARTY, FOR INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST SAVINGS AND LOST REVENUES (COLLECTIVELY, THE “EXCLUDED DAMAGES”), ARISING OUT OF OR IN CONNECTION WITH YOUR USE OR ACCESS TO OR INABILITY TO USE OR ACCESS THE APPLICATION, WHETHER OR NOT CHARACTERIZED IN NEGLIGENCE, TORT, CONTRACT, OR OTHER THEORY OF LIABILITY, EVEN IF ANY OF THE PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF OR COULD HAVE FORESEEN ANY OF THE EXCLUDED DAMAGES, AND IRRESPECTIVE OF ANY FAILURE OF AN ESSENTIAL PURPOSE OF A LIMITED REMEDY. IN NO EVENT WILL THE PARTIES’ LIABILITY TO YOU EXCEED THE AMOUNT OF ONE HUNDRED DOLLARS ($100). IF ANY APPLICABLE AUTHORITY HOLDS ANY PORTION OF THIS SECTION TO BE UNENFORCEABLE, THEN THE PARTIES’ LIABILITY WILL BE LIMITED TO THE FULLEST POSSIBLE EXTENT PERMITTED BY APPLICABLE LAW. YOU WILL INDEMNIFY, DEFEND AND HOLD HARMLESS VM FOR ANY LOSS, DAMAGE OR COST IN CONNECTION WITH ANY CLAIM OR ACTION WHICH MAY BE BROUGHT BY ANY THIRD PARTY AGAINST Cleveland Laundry Service OR THE PARTIES RELATING TO ANY BREACH OF THIS AGREEMENT BY YOU.
EXPORT REGULATIONS; U.S. GOVERNMENT RESTRICTIONS
You acknowledge that the Application may be subject to United States export laws, statutes and regulations and to export laws, statutes and regulations of other countries, and that you will at all times comply with the provisions of such laws, statutes and regulations including obtaining any necessary or required licenses. You shall not export or re-export or otherwise transmit, directly or indirectly, the Application into, or use the Application in, any country prohibited or restricted under United States export laws, statutes or regulations or any other applicable laws.
The sections titled: License, Property Rights; Prohibitions as to the Application, Limitation of Liability, Mediation, Survival and Incorporation shall survive any termination of this App Addendum.
INCORPORATION OF ADDENDUM
This App Addendum is an addendum to the Cleveland Laundry Service Terms of Service and is incorporated therein. Accordingly, all of the terms set forth in the Cleveland Laundry Service Terms of Service together with this App Addendum shall apply to you and your use of and access to the Application. In the event there is a conflict of terms between the Cleveland Laundry Service Terms of Service and this App Addendum, the provisions of this App Addendum shall govern.